MANAGER, TECHNOLOGY INFRASTRUCTURE
Company: LA28
Location: Los Angeles
Posted on: October 19, 2024
Job Description:
Manager, Technology Infrastructure:
Make your application after reading the following skill and
qualification requirements for this position.
Responsible for the overall effectiveness and efficiency of IT
cloud infrastructure, network operations, and endpoints in
accordance with established procedures and practices. Support IT
Operations, maintaining the organization's networking hardware,
MDM/EMM solution, and other systems for 200-300 end-users (and
growing) in multiple geographical locations, ensuring highest
levels of customer satisfaction, and that systems are designed and
implemented to the highest security standards. Analyzes needs and
works with leadership to set priorities concerning system design
and implementation for new and or modification of the
organization's IT network, security systems, and processes to
design and build proactive methods to enhance our security
posture.Key Responsibilities:
- Administer endpoint and cloud infrastructure to manage the full
enterprise fleet of corporate owned laptops, IoT devices, and
employee BYOD mobile phones.
- Work collaboratively with cyber security team to create and
enhance security and management profiles for devices. Assist in
systems security analysis and assessments, including identifying
risk criticalities and handling options, to inform decision
making.
- Manage application and device policy pilot groups, deployments,
application on-boarding, patching policy automation tools to
support technology team projects.
- Work with internal and external stakeholders to understand
project requirements, set expectations and elevate user
adoption.
- Maintain a schedule for recurring maintenance and renewal
tasks.
- Create, contribute, and maintain project plans for internal
projects.
- Train team members on new initiatives, process, and create
documentation for infrastructure changes, endpoint management
policies and automation workflows.
- Ensure compliance with accessibility standards across all
venues and infrastructure projects to foster an inclusive
environment for people with disabilities
- Participate in Technology strategy planning activities,
leveraging current knowledge and future vision of infrastructure
solutions and technology services to ensure strategies align with
best practices and organizational needs.
- Support evaluation of emerging technologies to identify,
assess, prioritize, recommend, develop, implement, and support
cost-effective technology solutions procurements.Background &
Qualifications:
- 5+ years of related experience with IP network principals such
as VLAN, TCP/IP, DNS, DHCP, WLAN networking protocols,
administration of firewalls, switches, and wireless controllers.
Cisco Merkai experience a plus.
- 3+ years of related experience in managing enterprise devices
through a central configuration tool including device policy
creation, application profiles, and application deployments for
Android, iOS, macOS, and Windows.
- Proven experience implementing and administering Microsoft
Office 365, VoIP solutions, backup and data recovery tools, email,
Identity and Access Management (Active Directory, Azure Active
Directory, EntraID).
- Hands on knowledge of the procedures used in the installation,
modification maintenance and repair of IT hardware and software,
Windows and macOS laptops.
- Comfortable using command line tools to configure or
troubleshoot cloud services, endpoint devices, and/or network
devices.
- Well-developed analytical and problem-solving skills.
- Strong attention to detail, highly organized, and able to
create documents and visual diagrams of environment
architecture.
- Fluent in ITSM tool operation and best practices. Experience
with ServiceNow a plus.
- Excellent practical technical skills and desire to learn and
adapt new technologies, while maintaining in-depth knowledge of
available products and solutions.
- Experience in on-boarding Enterprise applications using
standard technologies such as SAML and SSO.
- Domain management experience including DNS records.
- Experienced in identification of cyber risks and taking
proactive action.Physical Requirements:
- Work in an open office setting across multiple floors.
- Ability to carry multiple laptops, switches, access points,
desktop screens, and peripherals up to 50lbs between
locations,Position Requirements:Education/Training/Certifications:
- CCNA or equivalent
- ITIL v4 or equivalent for IT service management
- Microsoft or equivalent IT certifications are a
plusExpectations:
- Ability to perform patiently and efficiently in a fast-paced
environment while supporting multiple tasks and priorities.
- Possess personal drive to start a project and see it through to
completion.
- Ability to work in the office 4-5 days a week.
- Excellent interpersonal skills including the ability to work
with individuals at all levels in the organization and strong
relationship building abilities.
- Ability to effectively communicate technical issues to
non-technical people.
- Flexible on-call availability, with the ability to respond
remotely as needed
- Values reliability, consistency, and a passion for
excellence.
- Ability to remain calm under pressure.Submission Requirements:
- ResumeThe annual base salary range for this position is
$85,000.00 - $105,000.00. The pay scale provided is the range that
LA28 reasonably expects to pay as starting base compensation for
this role. All LA28 compensation remains subject to final
determination based on individual candidate qualifications,
experience, or other reasonable criteria consistent with LA28's
operational business needs and applicable law.LA28 is committed to
operating fair and unbiased recruitment procedures allowing all
applicants an equal opportunity for employment, free from
discrimination on the basis of religion, race, sex, age, sexual
orientation, disability, color, ethnic or national origin, or any
other classification as may be protected by applicable law. We
strive to build a team that is diverse, inclusive and encourages
qualified candidates of all backgrounds, perspectives, and
identities to apply.We will consider all qualified candidates with
criminal histories in a manner consistent with local law.We assess
applications based on relevant skills, education, and experience a
candidate can add to our team
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Keywords: LA28, Costa Mesa , MANAGER, TECHNOLOGY INFRASTRUCTURE, IT / Software / Systems , Los Angeles, California
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